Telkom LTE service
<p>Had Telkom LTE for a 2 and a half years now, Got 35 to 45mb download speed and about 10mb upload, since before the 2 October 2016 my speed dropped to 3 to 5mb sometimes no connection at all, I then go to bayside Mall and the recomend I upgrade to a system with an arial, now paying for two systems, I purchas the lates divice and go set it up to have no differance, I then keep calling 081180 call center and they then send a technician out three months later. They could not find any fault with my installation and could not get any better with there own, then technition phone into telkom ? and the then did somting and I had 35mb speed then set it back ot 5mb. The technician said that they will resolve this with in a week. Since then nothing, some days no signal have been down for two days sometimes, Even took a drive around Parklands to see if the signal improves nothing. Now canceling debit orders and trying every thing, I have also requested a refund and Accounts were to resolve this withing 72+ hours and nothing they are waiting for technical since 14 March. Telkom is a joke, this is like talking to my fish no responce. I have since sent them letters to corrospont to ********** nothing as yet.</p> <p> </p>
Hi Phillip ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Hi Phillip ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***9
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Like I said no responce after Launa, three days later, now dont have a choice but to hard decisoins.
Stop all debit orders over 7 months, Sorry not on.
Like I said no responce after Launa, three days later, now dont have a choice but to hard decisoins.
Stop all debit orders over 7 months, Sorry not on.
No this is how backwards Telkom is after asking the call center to get the problem fixed and then having 3 technicians come out last one on Friday to reset the areal after me saying that this is a telkom tower issue.
Then threaten to stop debit order to get things done, nothing happens, then stopped debit orders and revere previous order, now they what to do something hence the technician that dose not work for Telkom insist on putting the areal up again in the same direction and had no better result with or with out the areal. Meaning that there is a intermittent problem with the tower and band width. But because you cannot talk to Telkom direct and there accounts your hands are tied, eventually asked to have the account canceled and the the sent the Contractor out on Wednesday and the fitted the areal on Friday and no better result 3mb to 5mb download far crie from my 35mb where In town I get 45mb JHB just short of a 100mb. Cannot even stream with out buffering on one device monday with that lack of communication between accounts and technical department that have now suspended my account with out resulving my issues ref: ********** 7 / Ref: ********** 9. Now wanting me to pay the debit orders I reverced and I refused as I want all issues to be sorted out before I commence with any payments for services and expences acured. Not supprised I have gotten nowere since 02/10/2016.
Vodacom speed in the same area about 35mb. Totaly not willing to pay for a service not supp**** like gettin a VW Beetle instead of a Porche at the Porche price.
No this is how backwards Telkom is after asking the call center to get the problem fixed and then having 3 technicians come out last one on Friday to reset the areal after me saying that this is a telkom tower issue.
Then threaten to stop debit order to get things done, nothing happens, then stopped debit orders and revere previous order, now they what to do something hence the technician that dose not work for Telkom insist on putting the areal up again in the same direction and had no better result with or with out the areal. Meaning that there is a intermittent problem with the tower and band width. But because you cannot talk to Telkom direct and there accounts your hands are tied, eventually asked to have the account canceled and the the sent the Contractor out on Wednesday and the fitted the areal on Friday and no better result 3mb to 5mb download far crie from my 35mb where In town I get 45mb JHB just short of a 100mb. Cannot even stream with out buffering on one device monday with that lack of communication between accounts and technical department that have now suspended my account with out resulving my issues ref: ********** 7 / Ref: ********** 9. Now wanting me to pay the debit orders I reverced and I refused as I want all issues to be sorted out before I commence with any payments for services and expences acured. Not supprised I have gotten nowere since 02/10/2016.
Vodacom speed in the same area about 35mb. Totaly not willing to pay for a service not supp**** like gettin a VW Beetle instead of a Porche at the Porche price.