HA
Herman A

1 reviews | Active since Dec 2010

19 Jul 2016, 16:45

Telkom LTE **** to sucker you into a 2 year contract

<p>Beware of the Telkom LTE service ****. You will receive your LTE equipment along with a letter inviting you to activate it and that a technician will contact you to install the external antenna. The 7 day cooling off period will expire and no technician will ever contact you.</p> <p>So, we are stuck with an LTE service that is at best similar to 3G. We have tried in vain since 24 June to get hold of a Technician to come and install the external antenna. At least 8 calls and escalations and repeated promises but no joy.</p> <p>Net result is Telkom will claim we "accepted" this service when we activated the sim (as the letter invites you to do) and as such we are now suckered into an expensive 2 years contract on a product that does not deliver any joy!! I am very angry!! <br /> Reference numbers so far: ********** 0, ********** 1.</p> <p>Just empty promises, a lot of time wasted holding on and a heap of money each month...</p>

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Replies (1)
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Herman A's update21 Jul 2016, 18:31
Reviewer Update

Hi Keagan,

The techs arrived today to install the antenna so thank you at least for that. Some areas of your service really need attention. Why is is necessary to resort to 3'rd parties and public forums before we get your attention - we are your paying customers - not your dogs!