1 reviews | Active since Nov 2016
Telkom LTE **** - horrific service
<p>A few months back I found through a online advert a month to month contract for Telkom LTE 100GB For R999 p/m. On arrival to the telkom store I came to find that if I wanted a month to month contract it would cost me ±R3500 p/m because it was pay as you go, so I was suckered into a 24month contract. It was checked that I have LTE coverage and I took it on the basis that I would receive LTE services. On arrival to my house I came to notice the lagging in my download speed averaging between 1 and 5mb/s and upload averaging between 0.2 to 2mb/s. </p> <p> </p> <p>This line was supposed to be used for my personal business as I am a start-up entrepreneur working with international clients via skype. Because of the horrific line I am unable to perform my business obligations so this affecting my income. </p> <p> </p> <p>I phoned telkom informing of the urgency of the matter as it is affecting my lively hood and income. They suggested sending someone over to my house to check out the issue. Despite my agonising pleading this took 2 weeks to manifest. The outsourced "agent" was himself disgusted at the speeds I was getting for a LTE line.</p> <p> </p> <p>It has been over 2 weeks since that and I still have not received ANYTHING!!! Every time I phone in I am just asked to wait... I highlight how critical this issue is time in and time again and all I am ever told is just wait for our technical department to come back to me.</p> <p> </p> <p>I have requested to speak to numerous managers to escalate the issue, of which I am placed on hold 90% of the time and then just told they will give me a call back. In which I am still waiting for at least 7 managers to phone me back... Then when I do get through to managers they make me promises which are never upheld. "I will send you a personal email as soon as I am back at my desk and I will escalate this for you" still waiting for the email 3 weeks later...</p> <p> </p> <p>I eventually get through to one call desk operator who understands the severity of the issue, who CC's me in the email sent to her manager Lungi Cele, I sent 2 emails to her one on the 15th of November and another on the 16th. I am yet to have response from this email. On Monday the 21st I get through to a manager named Sandile Ndaba who sends me an email and PROMISES me that I will have response that day as well as my cancelation documentation. This is 2 days later and I still have NOTHING!!!! I sent my cancelation request on Monday and I have had no response to that either...</p> <p> </p> <p>I must pay Telkom R1000 a month on making my life stressful, for ****ING my income stream, for ruining my business name with my international clients and for the all the stress you make in my life. What is your company vision, what is your obligations to customer service because honestly you have the most pathetic and horrific client service. You have the cheek to advertise on “shark tank” because you want to assist entrepreneurs yet you are sabotaging our businesses</p> <p> </p>
Living up to your standards Yazied!!! Great service 2 days later and still no response!!!!!
Your word, your apologies mean absolutely nothing.... Is this what you call escalation???
Let me guess; as its been for the last month its sitting with the relevant people who are dealing with it??? Great story great ****
Living up to your standards Yazied!!! Great service 2 days later and still no response!!!!!
Your word, your apologies mean absolutely nothing.... Is this what you call escalation???
Let me guess; as its been for the last month its sitting with the relevant people who are dealing with it??? Great story great ****
Original post date 23/11/16 todays date 01/02/2017
To Whom it may concern,
Please be advised that I am canceling this contract with immediate effect. I have spoken to numerous managers at your call centre, managers at numerous stores, I have even gone as far as exploiting telkom on hellopeter.
I purchased this contract on the assumption that I will be getting what was promised:
"Telkom LTE gives you lightning fast internet to instantly turn your home into a fully connected WiFi hotspot, with game changing download speeds of up to 90Mbps. This is faster than any 3G connection on offer. Added to that, Telkom was voted the best mobile broadband service provider, which further provides the assurance that you have the best wireless broadband service in SA!" - Telkom adverti*****t.
The service I received is absolutely pathetic under 1mbps the majority of the time. I paid for a product which was rest assured would have been faster than any other 3G connection yet the vodacom sim card I had to purchase was getting easily 20mbps. I got this to use for my business and the line was so terrible and unstable that I could not even host a skype call without issues.
I logged a case in the beginning of November 2016 case number ********** 9. After speaking to numerous managers they all informed me Telkom will look into the problem and if I was not receiving what was promised "a decent line" then the contract will be canceled. Yet you never come to the party because the issue is ALWAYS being dealt with either by network department or technical department or who knows where.
Both technicians who have come out to my house have confirmed that the line is terrible. Yet you will always demand your payments made on time but my needs are not catered for. You have caused a major financial set backs in my business, in my income and I am not willing to carry on going backwards because of your incompetency.
Craig Ferreira
Original post date 23/11/16 todays date 01/02/2017
To Whom it may concern,
Please be advised that I am canceling this contract with immediate effect. I have spoken to numerous managers at your call centre, managers at numerous stores, I have even gone as far as exploiting telkom on hellopeter.
I purchased this contract on the assumption that I will be getting what was promised:
"Telkom LTE gives you lightning fast internet to instantly turn your home into a fully connected WiFi hotspot, with game changing download speeds of up to 90Mbps. This is faster than any 3G connection on offer. Added to that, Telkom was voted the best mobile broadband service provider, which further provides the assurance that you have the best wireless broadband service in SA!" - Telkom adverti*****t.
The service I received is absolutely pathetic under 1mbps the majority of the time. I paid for a product which was rest assured would have been faster than any other 3G connection yet the vodacom sim card I had to purchase was getting easily 20mbps. I got this to use for my business and the line was so terrible and unstable that I could not even host a skype call without issues.
I logged a case in the beginning of November 2016 case number ********** 9. After speaking to numerous managers they all informed me Telkom will look into the problem and if I was not receiving what was promised "a decent line" then the contract will be canceled. Yet you never come to the party because the issue is ALWAYS being dealt with either by network department or technical department or who knows where.
Both technicians who have come out to my house have confirmed that the line is terrible. Yet you will always demand your payments made on time but my needs are not catered for. You have caused a major financial set backs in my business, in my income and I am not willing to carry on going backwards because of your incompetency.
Craig Ferreira