Telkom LTE ****

Item: Telkom
Rating: 1

Bought 450 gig Lte night surfer data for R59 which i buy every month from Telkom. I got an sms that it was loaded. Only to find that it wasnt and my airtime is gone. I have called the call centre since friday the 25th till today not resolved?. I have constantly been told that it has been escalated the turn around time is 72 hours and it has been more than 72 hours and no one has bothered to resolve the issue.

Helpful (0)

Replies (3)

Telkom's replyOfficial

09 Jun 2018, 10:55

Hi ma***hethelo

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

Telkom's reply09 Jun 2018, 10:55

Official

Hi ma***hethelo

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

's updateReviewer Update

14 Jun 2018, 09:29

Still waiting for this to be resolved after over 3 weeks! Telkom is not serious about their customers.

's update14 Jun 2018, 09:29

Reviewer Update

Still waiting for this to be resolved after over 3 weeks! Telkom is not serious about their customers.

's updateReviewer Update

09 Jul 2018, 13:36

And still not resolved. Not even 1 person has contacted me with regards to my missing data.

's update09 Jul 2018, 13:36

Reviewer Update

And still not resolved. Not even 1 person has contacted me with regards to my missing data.