ET
Ernst T

1 reviews | Active since Jan 2012

16 Feb 2016, 11:46

Telkom LTE sales REALLY REALLY BAD SERVICE

I did 2 online applications to get a Telkom ADSL line, but after waiting a total of 4 months without ANY feedback from them I received a phone call on 29 Jan 2016 from a Telkom sales person asking me if I am interested in a Telkom LTE product. I said yes, since it was clear that Telkom is never going to phone me to organize the ADSL line.<br> <br> The sales person told me I that will receive my router between 7 and 14 working days, so today on day 13 I phoned Telkom to ask them if they could tell me when my router will be delivered. I spoke to a nice lady called Thandeka and she told me that there is nothing on their system about an order for me and that I should phone their telesales company to find out from them. They also know nothing about me. <br> <br> They sent me a reference number per SMS, but apparently reference numbers means NOTHINIG at telkom, as nobody can track anything with the @#$@# reference number.<br> <br>

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 11:57
Official
Hello ernsttal,

Thank you for making contact with us

This response serves as confirmation that your query has been received. May you please send us your affected number and your contact details through ***

We do apologize for any inconvenience we have cause to you.


Your reference number is: SM201283

Regards
Luleka
Telkom Social Media Team