Telkom LTE prepaid

I went over to telkom prepaid LTE. Bought myself an UNLIMITED LTE ANYTIME bundle to use in my TP LINK modem, this is strictly for streaming and working. I now get an error message stating I've run out of my bundle. I've got this error before, I've called the call centre and no one can help as they can't seem to comprehend the issue as they keep asking me if my sim is in a cellphone after explaining that it indeed in my modem. My telkom app shows its unlimited for my bundle as well