Telkom LTE - poor service

I am absolutely disgusted with the service levels I received from Telkom. I have recently signed up for the 10 gig LTE contract and later upgraded to 20 gig. For two months after my upgrade, I only received 10 gig of data per month as opposed to 20 gig. It takes an average of 40 minutes to hold for an agent to assist you when you call the call centre.

I have also opted to buy a second router so that my employee can use WI-FI at home for when he needs to perform work after hours. I was told that there was a small fee for the second SIM since its still part of the same contract. I got my first bill after obtaining the second router and there is an additional R509 pm which has now been levied.

I have held on for 35 minutes today just to speak to an agent with no joy. I have requested a call back service almost a week ago and guess what? NO response!!

I implore anyone to avoid Telkom at all costs, they are cheaper yes but you have no idea of the trouble you are getting yourself into.