Telkom LTE order Delayed

<p>I have app**** for Telkom LTE Uncapped R799 on the 21 July 2016. I was called back by an agent and I was informed that the application was successful and I will recieve delivery in 5 working days. 9 working days have gone by and I have not heard from telkom. When I call, I get a run around from department to department with long waits. Why does Telkom not communicate with the customer if there are delays?</p>