Telkom LTE Not Working - Tower Full - Now Billed After Promised No Billing | Case: ***

I took out a Telkom LTE device in April via DSL Telecoms. From day one, my LTE has been connecting and disconnecting. I cannot work from home like this.

I logged a fault and the outcome was that the tower in my area is at full capacity and cannot accommodate all users. I was told the only fix is to build a new tower with an SLA of 6 months or more. This is not my fault.

I am paying for a service I am not receiving, so I requested cancellation. I specifically asked the consultant if I would be billed for the coming month and was told clearly that I will NOT be billed. I was under the impression my contract was cancelled.

I requested the call recording to prove this and was told the matter will be investigated.

Since then, I have received NO communication from Telkom except threatening Notice of Demand SMSs demanding payment for the same month I was told I would not pay for.

My case *** was closed without me being notified and I am the one who keeps making the following ups.

I did not cancel because I wanted to I cancelled because I was paying for no internet while trying to work from home.

This is unfair.