Telkom LTE - no service for 2 weeks
<p>We reported our LTE faulty on the 5th April 2017. Today is the 18th and not a Telkom tech in sight.</p> <p> </p> <p>We have phoned every day since the 5th. Case number - # ********** 7. All sorts of excuses are given. Last Thursday another email was sent to the tech by customer services. Today they said it will be escalated, please wait another 48 hrs.</p> <p>According to Telkom for Me is the fault still in progress - on the 5th!</p> <p>I am in the meantime paying prime data rates on my phone to be able to access the Internet. </p> <p> </p> <p>Shocking. </p>
Hi Bronwyn,
just phoned again to check on progress, The fault was never escalated as we promised before by the call centre.
Apparently will a manager phone me ...
Yet another day with no service.
Tharina
Hi Bronwyn,
just phoned again to check on progress, The fault was never escalated as we promised before by the call centre.
Apparently will a manager phone me ...
Yet another day with no service.
Tharina
Good day,
Your case is escalated & still attended to by the Network Department.
We will make sure your query is attended to. Case ***7.
Kind regards
William
Telkom Social Media Team
Good day,
Your case is escalated & still attended to by the Network Department.
We will make sure your query is attended to. Case ***7.
Kind regards
William
Telkom Social Media Team