pC
patrick C
1 reviews | Active since Nov 2009
13 Jan 2016, 16:50
Telkom LTE Night surfer CAP
I have been taking up this issue with Telkom for almost 7 months now (if not longer). With the 7.5Gb LTE package I get additional 7.5Gb Night surfer...this is great and the pricing is good.<br> <br> The problem is that during the \So Called"Nights surfer times it is actually using my Day time CAP and I have purchase additional bundles every month....According to Telkom I need to Re-start my router at midnight and only then will it use the Night CAP......I don't think so as I have another contract with them 3G with 10 Gb Day + 10Gb Night and this works perfectly.<br> <br> The problem is on the LTE side...this is not being rectified and I just get no answers from the Stores or the Call Centre..."""
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Replies (1)Telkom's replyOfficial
13 Jan 2016, 18:43Hello pcarmody,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187190.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187190.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply13 Jan 2016, 18:43
Official
Hello pcarmody,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187190.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM187190.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
