Telkom LTE network

Both my neighbours and I have not been able to connect to the LTE network for almost a week. I have 83 Gig which is paid for but I cannot use. This is frustrating, but even worse, it seems that the call centre staff is under instruction not to initiate faults on the network as it is virtually impossible to get a fault reference number from them. They placate the user and use tactics like you must switch off your phone or we will send you an sms etc ... to end the call and get you off their back.