TELKOM LTE MOBILE

<p>Dear Telkom</p> <p> </p> <p>Since I have no joy in getting positive feedback from your support line, consultants or agents, I feel the need to share my FANTASTIC frustration with the rest of South Africa. Please note my next post will be all the names of all participants who gave me false info and no outcome. 31/03/2015 we spoke to a Telkom Agent to get the UNCAPPED LTE fatherhood package for our family. All the mails were sent and documentation completed. The Agent assigned the wrong package to our name and gave us a 50GB Smart broadband package after mail and telephonic confirmation on the Uncapped LTE plan. 1000’s of mails later with complaints and Telkom call centres eventually the agent returned my call, I was told he will collect the unit and as soon as its returned they will dispatch the correct package and ths will take 5 working days. Today we are on day 8 and still nothing, I don’t get concrete feedback from anyone the only piece I got was saying procedures needs to be followed. By the way did I also receive an invoice for the package that I can’t use as its not with me.</p> <p> </p> <p>A more in-depth story to follow and names exposed in the next part if I don’t have my unit today. Feel free to call me</p> <p> </p> <p>FYI please don’t try to block me as the Telkom agent tried to on facebook.</p>