Telkom LTE mayhem!

So last year July 2019, I took out a uncapped LTE contract of R899.00 per month. Got approved immediately and everything was fine until like December 2019.

I understand the 10Mbps -> 4Mbps -> 2Mbps. It wasn't a problem.

Then I notice the internet speed during the day being under 2Mbps. Suppose too be 10Mbps as I am well within my 150G at 10Mbps.

My upload speed is at about 5Mbps during the day.

Last night I stayed awake just to see what would happen and wow it actually went up to 8Mbps download speed.

Now this morning its again at under 1Mbps. I went on some forums and it said between 6PM - 12PM when throttling happens. Nope..as from when I checked the download speed this morning at 8 AM this morning.

My wife is an essential worker. Working from home but because the internet is so bad and dead slow she is unable to work from home and force to be at work during the lockdown.

I'm utterly disgusted with the service Telkom is providing. What can I do? I want to cancel this contract. They don't tell you all the small details. Honestly false advertising.

There needs to be some sort of petition for them to change this system because it's not working. Please note we are not heavy users because I still have 110GIG left at 10Mbps and it's the middle of the month. Facebook, Instagram, Netflix, occasional online gaming.

Don't bother calling the call centre. Nothing they can do.

So sick and tired of Telkom.