GS
Greg S

1 reviews | Active since Jun 2017

08 Jun 2017, 07:06

Telkom LTE It never ends

<p>At the end of my 24 month contract I terminated my contract as per the termination clause in December 2016. New six month later I am still being billed, in total I have filling in the termination agreement 3 times. Spoken and written to their call centre (Precious Zondi) and the manager ( Menzi Magubane), received written confirmnation via e-mail that the contract has been terminated. Only to be billed the contract amount again the following month.</p> <p> </p> <p>Now all my e-mails to these two individual, to whom I was escalated just ignored my mails. Menzi must be the most *********** Call Centre manager I have ever dealt with, cannot be Telkom still has clients? </p>

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Replies (2)
Telkom
Telkom's reply08 Jun 2017, 12:46
Official

HI gsaffy

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply13 Jun 2017, 09:51
Official
Good day Please provide us with the number that you cancelled and your ID number, we will follow up. Please reply via a private reply. Regards Sikelelwa Telkom Social Media Team

Best regards,