Telkom LTE is HELLkom

History: I canceled my home ADSL because everytime it rained the signal went out, and I app**** for LTE LTE was accepted and a modem delivered to me (after I had to phone the courier company because Telkom got the address wrong) I installed the modem which does work, however, there is no signal in Fairland where I stay (so Telkom LTE sold me a modem where there is no signal) I phoned Telkom to tell them I would need an external antenna and they agreed This was 2 weeks ago since then I have phoned several times from my cell phone and landline, I have emailed, I have used their website, I have used social media including Twitter Eventually a Thelma Melk called me. She was non caring in the least when I told her I will be available the following Thursday morning for installation She said they would need to come test some time and only then can I apply for an aerial and it can take up to 21 days I explained that I have NO signal at home, am using my cellular data, cannot work or operate without wifi and time is of the essence Thelma made no attempt to hurry the situation for me. Prior to that she said she called me and in essence it rang once and she put down. She then sms'd me to call the call center. There is a general no care attitude despite how absolutely frustrating it is Therefore LTE was a solution for me and was sold to me on the premise that there is signal - in Summary Telkom LTE department are beyond useless I have now asked them to cancel and sent through a cancellation form I have received a bill for R700-00 from Telkom for LTE which I cannot use, and my cell phone data is running up every minute