Telkom LTE Internet Wifi router - No delivery!!!

I ordered a telkom LTE wifi router for my home on 28 Jan 2016 from a telkom representative ,Gomolemo Mogale.<br> To date I still have not received delivery of my LTE wifi router . <br> The first time I phoned Telkom to enquire about the status of my order I was told that a Sim card has been rica'd on my name and that I could expect delivery . <br> Now when I phone they can not trace me on their system . When you phone the mobile division there is no answer on the phone lines , and it's been about an hour of holding the line now with no one answering .<br> Telkom service is extremely poor and I would not recommend their services to anyone. <br> I feel very annoyed since I dont know if they will bill me now even though I have not received the router for internet services . However I will refer the case to the ombudsman should this be the case.