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Henry M

1 reviews | Active since Sept 2019

30 Sept 2019, 16:37

Telkom LTE Internet

When I app**** for Telkom's LTE internet package, the internal salesperson informed me that LTE was available in my area, lighting fast speeds (90mps - first 160gigs, then 10mps - uncapped). The actual speed was 2mps and 4mps (confirmed), never reached 10mps not to mention 90 MPs. Simple file downloads took on average, 2 hours to download. I phoned the mobile contact center to complain and was informed that LTE was not available in my area, but 3G only, so how do Telkom offer and approve LTE package if I am not able to connect to the service, for me that is plain ********* and hence dishonest. Please advise, as Telkom now expect me to pay a cancelation fee, as I have committed to a 3-year contract, furthermore please advise on other reliable internet services. Henry Maans (Disgusted Telkom Customer).

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Replies (1)
HM
Henry M's update22 Oct 2019, 15:17
Reviewer Update
The struggle continues, now speeds are even slower (1.5 mps- potato-slow). I tried to resolve this issue by reporting the slow speeds but was nobody at Telkom can resolve the issue, the only advice that i have received was to accept the conditions and live with it.