Telkom LTE in Evenings - Worse that bad - You get Nothing

Have Telkom LTE at home - on a 24 Month contract (My Mistake) - Internet is perfect during the day - come 17:00 - internet grinds to a halt so badly that I cant even use google to search for a website - It only returns to better speeds maybe after 24:00 - This does not matter whether it is the beginning or middle or end of the month.... I have not reached any throttle caps or FUP limits..... The internet is just dead - What am I paying telkom for - I work during the day and come home to do something on the computer - but can't due to REALLY BAD TO MOSTLY "NO INTERNET" - I want out of my contract to get something that works - I am paying monthly for a service that does not work - In you "Fine Print" of you contract - you have to provide a service at all times - not a constantly dead service -

I am not complaining about a drop in internet speed due to evening congestion - but a total drop in internet connectivity....

Router reboot gives me normal speeds for about 1 minute - speed test give goood results - but after 1 minute - something on TELKOM'S side - cuts my internet -

Weather is not a factor as this occurs during perfect clear days to cloudy days.....

TELKOM PROVIDE ME THE SERVICE YOU SOLD ME -

"IF" you do respond - don't get some 3rd party outsourced consultant to contact me that reads off a script on how to help me - I need to speak to someone very technical and has the IT Knowledge to understand what if wrong and actually has to capacity with Telkom to fix it -

Techinical terms -

Constant Ping to google - 75 to 100% packet loss -

Latency from normal 31/32ms to 3000ms - when I do get a ping response Tried APN on normal telkom and unrestricted Moved the Router all over the house and signal is full LTE and full bars - so not a signal issue -

But from about 00:01 am to 16:59 the internet works - (Basically when I'm asleep and at work) -

Either address this techinical issue - or I don't mind seeing you in court where I will ask for end of contract but also telkom pay costs of the legal fees - as you sold me a service - I am unable to use - and I have lots of prove your internet service does not work - even with any excuses you may provide -

I know my **** - when it comes to IT and internet connectivity as that is the industry I work in -

Bad service I can tolerate - no service is a breach of contract -

FYI - I logged this off a CellC sim and LTE router now on the 20/11/2019 @ 18:06 - cause your internet was not working.....