Telkom LTE immigration PATHETIC!

Once again telkom has proven to be the worst service provider on this planet. On the 27th of October I received a message that my area will be moving to LTE services and the order was apparently processed on the 29th then ur new phone and LTE router would be delivered in the next 4/5 working days. The ADSL line I currently have is not functioning after the storm and when we try to log a fault the call center agents say our profile is flagged because we were being moved to LTE services and no technician can be sent to fix our ADSL line so now it’s been a month without internet and barely even a landline. It’s now the 8th of December after numerous calls to the sales department and immigration team with the matter being apparently escalated to management still nothing has been delivered nor has anyone called to confirm any sort of delivery of the new LTE products. Honestly if Telkom were planning to move people over to LTE at least have a proper plan in place so everyone gets their stuff on time. With no help to fix my current ADSL line and no LTE product being delivered what do I do? Yet don’t pay your account on time and they very quick to cut off services but to provide a service to paying customers is pathetic. I honestly wish there was another proper telecommunications service provider in SA other than this pathetic company. And I will definitely not be paying for this past month of no service.