Telkom LTE has almost no download speed

I purchased a LTE package for 60gig day and 60 gig night surf. I asked the consultant at the Glen branch if there is poor signal can I bring it back as I would rather put in an ADSL line. He informed me that this would be ok if done in 7 days. The download speed I achieved all around the house averaged about 0.48mb/sec and the upload speed was about 9mb/sec. I took it back before the 7 days was up and logged the return with the consultant. I was informed that someone would get back to me in 3 business days......... well I'm still waiting and it looks like the cancellation will never happen. Viva ANC.