tL
taahir L

1 reviews | Active since Mar 2010

10 Feb 2016, 20:05

Telkom Lte futurehood

Dear Telkom. <br> <br> Your degrading LTE service in orchards is absolutely appaling. <br> With download speeds originally at 30mbps when I signed up has now become a constant trickle at 0.05mbps. <br> <br> Your entire advertising campaign was centred around moving into the future. Yet here I am with Internet slower then dial up. I don't have to wait for a page to load because it never loads. <br> <br> This is absolutely ridiculous and I expect this situation to be resolved as a matter of urgency, unless this is the service to be expected. <br> <br> You sold me a product on the presumption that I will benefit from LTE speeds,but I have a product with dial up speeds. No terms and conditions can prepare a client for such a breach of contract. When can I expect the service to be running as per normal? If it will never be back to normal then please cancel my account.

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Replies (1)
Telkom
Telkom's reply10 Feb 2016, 20:31
Official
Hello taahiro,

Thank you for making contact with us


This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

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Regards
Keagan
Telkom Social Media Team