Telkom LTE Frustration

We moved into a new area a few months ago where there is limited access to fibre and no Telkom cables. We decided to sign up for LTE and the Telkom agent said there was good coverage in our area. However, from day one we have had the worst coverage ever. Most times as low as 0.01mbs. This has been so frustrating. Every time we go to Telkom our "case" is escalated. This has been going on for more than 2 months. We have tried to cancel the contract, but told that a technician needs to come out and assess the problem first. In the mean time we have to pay the account every month. We want to go to another service provider but cannot pay two accounts. Really disappointed in Telkom's customer service. Account No: ***