Telkom LTE *****

Telkom fault ***<br> Despite getting no LTE service ( even though Telkom advertised there is service in my area) and having no less than 3 technicians come out to my premises to check and confirming no service - Telkom mobi still debits my account with the fees for the service. I have submitted cancellation forms etc but no feedback from telkom for 3 weeks now. This is **************** and poor customer service. The call centres are all unable to assist and shoves u from one corner to the other - there is never a manager available to escalate a query to?