Telkom LTE / Fibre

I was contact by a telesales consultant by the name of Clayton regarding the installation of Fibre at my residence. I asked him if they would cancel my existing LTE Contract without penalties. He said that that would not be be a problem and once the Fibre was installed the LTE subscription would be disconnected. To date the LTE has not been disconnected. I have phoned the customer service number provided on my Fibre contract and have emailed and been to the Telkom shop. Nobody has been able to give me any answers on the way forward.