Telkom LTE fault Ref No. ***0 reported since 11 March 2016.....and still not be attended to!

<p>We first logged our fault reporting call on 11 March 2016 and it is now the 10th of June 2016 and Telkom is just completely ignoring my case....We are paying R1 399.00 pm and we hardly have any internet connection.....my 20 plus calls to the helpdesk just resulted in them taking down my details and they will e-mail technical department who they can apparently not contact via telephone....my Live Chats on the internet resulted in the same scenario....if you get a bit demanding they will take your details and some one will call you back, which again never happens....e-mails to *** just result in you getting an automated response that they received your e-mail and will get back to you.....this is the virtual world we live in where nothing gets done and you cannot speak to any one at Telkom in a position of authority that can actually do something to fix your problem. Is this how they reward paying customers? </p> <p>And after all this raging and venting I am still without internet while they deduct money from my account on the 25th of every month for " a service that they are giving me ". My threat of me stopping the debit order resulted in them telling me that I will then be in "breach of my contract" THEY ARE IN BREACH FOR NOT DELIVERING A SERVICE THEY PROMISED! And now I am receiving phone calls from their telesales trying to sell me the ne w FIBRE! Rediculous!</p> <p> </p>