Telkom LTE

I have been using Telkom LTE for many years and up until November last year I have been satisfied with their service. However in November 2022 there was an additional charge of R499.00 on my account. Upon querying it I was told it was for a subscription service by the name of Vertical Service. I advised the consultant that I had no knowledge of such service nor had I subscribed to it. I asked for the subscription to be removed/blocked and was told that it had been done. This amount has been charged to my account since then. I decided at the end of March to cancel my contract as this was the only way to avoid being charged this amount. I went to the Telkom store at East Rand Mall to do this. The staff there all seemed to be less than enthusiastic about assisting customers. I asked the consultant that was assisting me if he could remove the subscription and was told no he could not. I also asked if he could tell me what I was subscribing to and again the answer was no. When I told him I wanted to cancel my contract his reply was “ok”. No attempt was made to ask why or to ask if there was any way he could convince me to not cancel my contract. I then said I wanted a refund of the money that Telkom had wrongfully charged me and all that I got was a blank look. He then informed me that I would receive an sms with a reference number and that someone would contact me to confirm the process. I did receive the sms but to date no other contact has been made. You can be assured that I will not be recommending this service to anyone.