Telkom LTE extremely slow

<p>In August last year I logged a ticket with Telkom about my LTE that has suddenly become extremely slow. I have a 50/50GB LTE subscription that used to average on speeds between 25mb/s to 35mb/s. All of a sudden the connection went to an average of around 1mb/s and at worst 353kb/s.</p> <p> </p> <p>Since August I have visited numurous Telkom outlet stores, spoke to various service consultants, and the message is always the same: "We are attending to your problem sir"</p> <p> </p> <p>Below is copies of all the SMS confirmations I have since I logged a new ticket with the hopes that it will get assigned to a new technician:</p> <p> </p> <p>Tuesday, 28 February 2017 @ 4:54PM</p> <p>8ta, Your case number is ********** 5. Thank you. 8ta Support Team - Customer Care: 081 180</p> <p>Friday, 10 March 2017 @ 6:30PM</p> <p>good day case ********** 5,escation ********** Incident Detail. telkom 081180</p> <p>Friday, 17 March 2017 @ 2:01PM</p> <p>Good day, Note that your case ********** 5 is still in hand with our Networks Department, Further updates will be sent in 7 days. Regards TM-SOC, Telkom Mobile</p> <p>Tuesday, 28 March 2017 @ 11:50AM</p> <p>Good day case ********** 5 is still under investigation with our network department. Further feedback will be provided</p> <p>Wednesday, 12 April 2017 @ 3:10PM</p> <p>Good day, Note that your case ********** 5 is still in hand with our Networks Department, Further updates will be sent in 7 days. Regards TM-SOC, Telkom Mobile</p> <p> </p> <p>I have also received calls from many support technicians during this time wanting to follow up and when I tell them that this new ticket is now allready outstanding for almost 3 months they tell me "it is unacceptable sir, we will escelate it immediately".</p> <p> </p> <p>Sadly this is where it stays. How can a Service Provider that take R699 from me every month for this service expect me to continue to use them? This is unacceptable. My contract is expiring in August 2017 and I will most definitely not renew or do any further business with Telkom. As it is I have wasted 9 months (R699x9=R6291) of not having any suitable connection on my LTE. I will not continue further.</p>