EE
Eric E

1 reviews | Active since Nov 2012

20 Oct 2017, 11:32

TELKOM LTE DATA *****'S.

WARNING: Telkom are *****'s. I bought Telkom LTE data bundle last month. Beginning of this month my monthly data bundle got loaded. Instead of finished the bought data, Telkom is using the monthly data. My bought data will expire tonight! I logged a call a week ago ( ********** 3) and did not hear anything back from Telkom. On Tuesday I phoned Telkom and the guy said it is too early to followup but they will fix it, I dont need to worry about the expiry date. Today I phoned again and now I am being told the exact opposite. So why would people buy large data bundles??

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Replies (1)
Telkom
Telkom's reply25 Oct 2017, 11:40
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,