Telkom: LTE Data disappearing & bad service

Went to a Telkom store @ Menlyn this morning to query why my data usage spiked over the last few days, usually my packages last me until the 25th of every month and will top with 10 gigs which lasts for the remainder of the month. On the 19th April 2021 I topped with my LTE account with 10 gig twice in the space of 3 hours as I communicated to one of your service champions, the gentleman who assisted me went into system to confirm my assertions, to his surprise he picked up that over 10 gigs was deducted in less than a second internet session, he further explained that over the last 5 days my data usage has spiked by 200% and what could be the reason for this. I told him that I'm also puzzling because this has never happened before and my usage pattern is still the same. He logged a ticket as he said the matter needs to be investigated. I haven't received any acknowledgement for the ticket logged for that matter. If this is the service I should expect from Telkom going forth then maybe we need to start talking about cancelling my contract with you as you as in breach by failing to perform as per contract and thieving my data