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Rene B

1 reviews | Active since Oct 2017

31 Oct 2017, 12:10

Telkom LTE Data Disappearing

We signed up for the special of R249 per month for 10GB data x 2. on the first day 3.5GB disappeared by the 2nd day another 2.5 GB disappeared. The day we were in the store, there were 2 people complaining saying that the special is a farce and the same happened to them - they were in the store to cancel their contracts. The woman assisting my husband said that we have 7 days to cancel the contract if we are not happy. Yesterday, trying to cancel, another person working in the Fourways Crossing store said that this is not he case. Is my next step the consumer protection? Kindly assist.The number in question is ********** 885

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Replies (3)
Telkom
Telkom's reply02 Nov 2017, 11:57
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

RB
Rene B's update09 Nov 2017, 12:10
Reviewer Update
Nothing has been done on this query. In fact, I now have a new query. Please see below I am sick of the poor service, excuses and data disappearing. What Telkom is doing is *****ing. This has NOT been resolved, I will be going back to HelloPeter until this contract is cancelled like we were promised within 7 days! !!!!! We have 10GB day time data left - after not downloading one single thing! !!! This is impossible and the worse **** I have ever come across! I can further not view my usage which proves that this is not above board I want this contract cancelled! If not I am getting legal advice. Customer number ********** 76
Telkom
Telkom's reply23 Nov 2017, 11:58
Official

Hi ***,

Please be informed that we have attempted to contact you on the number: *** and have been unsuccessful.

Kindly provide us the affected number along with your ID number so that we can assist you further.

Regards,
Caroline
Telkom Social Media Team.

Best regards,