Telkom LTE data coverage disappearing
<p>Good day. I phoned 081180 and reported intermittent data connection problems. The person wgo assisted me had just taken my contact nr and was about to give me my reference nr when we were disconnected. Since she has my contact nr, why doesn't she phone me back or at least sms me my reference nr in order to get my issue resolved?</p>
Hi pieter-grobler,
Thank you for taking our call.
Please be assured that we have sent your query to the Field Techs Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi pieter-grobler,
Thank you for taking our call.
Please be assured that we have sent your query to the Field Techs Team for further assistance, they will be in contact with you.
Your reference number: ***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
We would like to assist you further, kindly provide with the following details:
Physical address and device used for connection.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
We would like to assist you further, kindly provide with the following details:
Physical address and device used for connection.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Good day Launa,
Thank you for your response.
Just to make sure you have the correct information on my issue I reported:
Since 8 December 2016 I've been having extremely slow data to no data conecction at all (intermittendly). My wife is also on Telkom mobile and she experiences the same issue at the same time on her mobile phone, i.e. it is not a device problem but a network problem.
My device is a Huawei E5331 LTE router. My address where I use the device:
15 Hillstone
365 Granite Crescent
Monavoni
Centurion
0157
Good day Launa,
Thank you for your response.
Just to make sure you have the correct information on my issue I reported:
Since 8 December 2016 I've been having extremely slow data to no data conecction at all (intermittendly). My wife is also on Telkom mobile and she experiences the same issue at the same time on her mobile phone, i.e. it is not a device problem but a network problem.
My device is a Huawei E5331 LTE router. My address where I use the device:
15 Hillstone
365 Granite Crescent
Monavoni
Centurion
0157