TELKOM LTE contract still pending 4 weeks later.

Went to Telkom in Canal Walk to sign up for a Telkom LTE R699 contract. A week later, no one at the franchise store called me back so I went in to follow up. The guy then tells me that they will not process until they have stock of the router, which could take weeks to arrive. I then go to the Telkom direct store where after standing in a queue for almost an hour, the guy takes all my document and signs me up for the contract, but as this is in the business name, it needs to be vetted... which I am happy with, and I leave the store. a week later, I have heard nothing and I visit the store again, they then tell me that there is a deposit required, but they do not know for how much, another week passes of me going back and forth to the store without any feedback from HELKOM. I've now just hung up the phone with the call centre who advised me that there is outstanding documents required for the vetting, these documents where provided to Telkom already TWICE... its now weeks for of my attempt to get this contract and not once did Telkom ever call me to advise me that doc's was required or update me on the progress of the application. The service is really pathetic to say the least.