LH
Laura H
1 reviews | Active since May 2012
17 Mar 2015, 11:09
Telkom LTE contract for R429 per month
I signed a Telkom Mix LTE \Summer of Wow"Smart Home contract for R 429.00 only in a Telkom store.<br> Telkom is only allowed to debit order my account for R 429 per month but incorrectly bill me every month for an additional R 52.71 as they are charging me extra for the hardware - which is not what was advertised or what was signed for (I have kept the adverti*****ts as proof).<br> <br> I have been disputing this error and breach of contract since the beginning of January and I have phoned numerous times"
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
17 Mar 2015, 13:58Hello L Heyns,
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your reference number is SM96831.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your reference number is SM96831.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Telkom's reply17 Mar 2015, 13:58
Official
Hello L Heyns,
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your reference number is SM96831.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Billing Team for further assistance and we will revert back to you with feedback.
Your reference number is SM96831.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
