Telkom LTE Contract

<p>Recently (June 2016) I took out a 10 GB + 10Gb night surfer 24 month contract after having had a ASDL contract for many years. The reason for the change was for faster and more reliable internet. The consultant who assisted me told me that should I not be happy with the contract for whatsoever reason I could migrate to a different LTE package. After a wekk all my data was used up. I was told with fater internet I used more data, etc. When I tried to do that I was told that I could migrate to a new contrcat but that I would have to pay for the router on the first contract. In other words I would have two new routers. This does not make sense. I was told by the consultant that she would write to the applicable manager and asked for the penalty fee to be waivered. This was never explained to me in the first place. The e-mail to the said manager was sent on 3 August and to date I have not had a response. This I found out when I went into the branch to find out.</p>