TELKOM LTE CONTRACT

I been using telkom lte router for almost a year now. Last week there was a thunder storm in my area and electricity went off. When it came back on again the network was never the same. Lastweek on the 6th May 2026 I called. An agent said the tower is off she will log a case # ***3. I calles again told they told me my date was low while I am on unlimited data. I called again and they gave me settings for the router. Today I called and I got an Agent by the name of Monica and told me that the network is slow on my area and there's nithing she can do. I asked her that should I switch to another network provider and she said YES. I asked her that will I still be charged a cancellation fee since I'm still contracted with them and she said yes they gona charge me. I asked that how am I gona be charged since this is not my fault that now the network is slow. She said there's nothing she can do. I asked to speak with a team leader, she said the team leader CANNOT speak to me regarding netowrk issues. Name of the team leader is Lesley she said she does NOT know his surname. I am stuck now. I have been buying data on my fone to connect to internet for work. I think I used almost R500 of data till date since last week while I am paying TELKOM R549 every month and the servuce I got today from Monica was worse. My name is Nkululeko Lee and very unhappy. I want to cancel with telkom but they say I'm gona be charged cancellation fee while it is not my fault that their network is now slow.