1 reviews | Active since Oct 2012
Telkom LTE - Continuous disconnects - No response
Hi,<br> I have had a 50GB Telkom LTE bundle on the Huawei home office router since February 2014. I had a wonderful experience with Telkom (My first ever positive experience having dealt with them on fixed lines in the past), until january 2015.<br> <br> I came back home after a holiday and re-plugged in my LTE router and it worked as it usually did for a few hours. Then the disconnects started. I had unplugged it in case there was loadshedding / a power surge while I was away. The router now disconnects several times a day at random times. Some days it disconnects once or twice, other days it can disconnect up to 20+ times. This is extremely frustrating when you are mid-game or busy watching live streams. The disconnects can also come in groups, i can be disconnected for up to 30 minutes at a time as it dc's 5 or 6 times in a row.<br> In February this year I called telkom to log a fault and since then I have had two Telkom agents come do speedtests, check the signal strength etc to no avail. They do not know what the problem is and the second agent requested that my connection be permanently monitored, which I have since been told has shown nothing.<br> Why am I paying R1299 a month for no service?<br> <br>
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
