telkom LTE connection issues

<p>I've tried to use your online fault logger, but you don't have an option for mobile yet.</p> <p> </p> <p>I'm on a smartbroadband wireless package, with the E5186 Huawei modem and an A-XPOL-0006 poynting antenna. For the first few months of using the service, I wouldn't experience many drops. But now I have at least 4 bars of LTE signal (including when these drops happen), and it stops working with whatever I'm doing (showmax, games, youtube, normal sites). This can happen any number of times during the day or night. These outtages typically happen for at least 10 minutes. I've tried resetting the hardware, that doesn't work.</p> <p> </p> <p>My area is Kenville, Durban.</p> <p> </p> <p>The sudden drops are unnacceptable, happen too frequently to be "best case," please investigate.</p>