1 reviews | Active since May 2018
Telkom LTE Cancellations
I have tried to cancel my service from September last year. Still I'm being billed for a service I'm not using.
I have upgraded to their fiber option and when i did this at no stage was i told that i still need to cancel the mobile lte contract that i have. Only after a month when i was still billed they said that i needed to cancel this service.
I filled in the form they wanted and sent it to cancellations and 2 of their sales consultants to get this done but still this hasn't been done.
I will not be held liable for these charges as i have emails showing all correspondence trying to cancel my service.
Hi francois-smit2,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi francois-smit2,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi Francois ,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward the cancellation form to ***.
Let me assure you that I will personally follow up on the issue and ensure that it is resolved to your satisfaction.^
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Francois ,
Thank you for getting in touch with us, we apologise for the late response.
We regret that you have found our support unsatisfactory, please can you kindly forward the cancellation form to ***.
Let me assure you that I will personally follow up on the issue and ensure that it is resolved to your satisfaction.^
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,