1 reviews | Active since Sept 2015
Telkom LTE Cancellation Problems
I am trying to cancel my Telkom LTE contract. I submitted the cancellation forms on 18 March, not a word from Telkom. Tried to call them today on call centre line, waited 30 minutes, agents are busy!!!! I went to Telkom site and today and resubmitted cancellation to ********** Email returned no such address or email not received!!! I then went to cancellation service on website and all worked well until i submitted the cancellation and message comes up...UNABLE TO COMPLETE MY REQUEST. i did this about 5 times, same error. My bill is now at R1300!!!
Hi Peter
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,
Hi Peter
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Bradley
Telkom Social Media Team
Best regards,