Telkom LTE cancellation

Dear Sir/Ma'am<br> <br> Case Number: ***1<br> ***<br> Account no: ***<br> <br> We purchased a Telkom LTE router on 20 Aug 2015. The router dropped signal regularly and as a result we had to swap over to over to our Vodacom 3G Router. We went into the Telkom store on the 8 September 2015 to cancel the line and received a case number. We were advised that someone would be in contact with us regarding the cancellation. Today is the 1 October 2015 and we have not been contacted since. We contacted Telkom customer care today and was notified that the case was referred to the incorrect department and that it was only forwarded to the correct department on 29 September 2015.<br> <br> We have already signed with a new link with Neotel which has sufficient coverage. Our account has already been debited by Telkom for 1 month usage and setup which we accept. However we need this line to be cancelled with immediate effect. <br> <br> I will await your feedback.<br> <br> Regards,<br> Sam