Telkom LTE Cancellation
<p>I called the Telkom customer services departments on 30 Nov 2016 to cancel my LTE contract<br />as they initially informed me that I can upgrade from a 50GB package to an Uncapped package <br />when I took the contract out in Aug 2016.</p> <p>I was told by the sales consultant that I will be able to move to Uncapped after 3 months<br />so when I called in at the end of Nov 2016, they then told me that Uncapped is not available<br />in my area.</p> <p>I then told them that I want to cancel this package as I was mis-informed so they put me through<br />to multiple departments until I finally got through to the customer services detpartments where <br />I spoke to Dudu. She gave me the case reference number, she said that she will open up a case for me <br />and I will be contacted in 72 hours to 9 working days.</p> <p>No one contacted me so I called them at the beginning of Jan 2017, I was then told that I was supposed<br />to complated a cancellation form which I duly done. I called back again on 18 Jan 2017 and spoke to <br />Roxanne. She told that there was still no feedback/update on the case but that she will logged another <br />case to escalate my cancellation request. She also informed me to return the device/SIM to a Telkom store so I took the device to the Cresta branch on Sunday 22 Jan 2017 only to be told that they do not take devices for cancellations meaining that I wasted my entire morning.</p> <p>I have still not had any feedback nor confirmation of the cancellation. My new invoice still reflects <br />the charges for the contract and it seems like Telkom does not care two hoots about their customers.<br />They are absolutely useless as it is now two months from my cancellation request and I am still being charged.</p>
I was contacted by Lorraine on 1 Feb 2017 after I logged this complaint on Hello Peter. I was told that they will have to review the recordings in order for the contract to be cancelled. This was a surprise to me as I was told on 30 Nov 2016 that the cancellations department will pull the recordings and come back to me in 72 hours - 9 working days.
I told Lorraine that I want feedback in a week so she gave me her email address and said that if she does not come back to me then I must send her an email for feedback. I sent her an email on 8 Feb 2017 and to date, she has not responded.
It is almost 2 weeks now and I am still in the dark. This is ****ing pathatic service and I will not take up any new contracts with Telkom once my current contracts come to an end. I will also make it known to everyone I know of how ****ing pathethic Telkom is so they should avoid taking up any packages with them.
They treat customers like we are ****ing fools.
I was contacted by Lorraine on 1 Feb 2017 after I logged this complaint on Hello Peter. I was told that they will have to review the recordings in order for the contract to be cancelled. This was a surprise to me as I was told on 30 Nov 2016 that the cancellations department will pull the recordings and come back to me in 72 hours - 9 working days.
I told Lorraine that I want feedback in a week so she gave me her email address and said that if she does not come back to me then I must send her an email for feedback. I sent her an email on 8 Feb 2017 and to date, she has not responded.
It is almost 2 weeks now and I am still in the dark. This is ****ing pathatic service and I will not take up any new contracts with Telkom once my current contracts come to an end. I will also make it known to everyone I know of how ****ing pathethic Telkom is so they should avoid taking up any packages with them.
They treat customers like we are ****ing fools.
I will also be stopping my debit order for this month and then give Telkom a mouth full when the come calling for payment.
I will also be stopping my debit order for this month and then give Telkom a mouth full when the come calling for payment.
No feedback from Telkom yet and it is now going to be 3 months since I logged the cancellation request. I was first told that it would take between 72 hours and 9 business days for this to be investigated and processed. I was then told that it takes 21 business days, we are now 57 business days since I logged this cancellation request. They are absolutely useless and don't even care about their customers.
I am ****ing fedup of them now. Even this review that I have logged, I got a response from the Telkom Social Media team when I logged this review but no feedback since so **** them.
No feedback from Telkom yet and it is now going to be 3 months since I logged the cancellation request. I was first told that it would take between 72 hours and 9 business days for this to be investigated and processed. I was then told that it takes 21 business days, we are now 57 business days since I logged this cancellation request. They are absolutely useless and don't even care about their customers.
I am ****ing fedup of them now. Even this review that I have logged, I got a response from the Telkom Social Media team when I logged this review but no feedback since so **** them.