Telkom LTE, billed with no service !!!

I have been using Telkom LTE for some time, and on a second contract with Telkom due to not having fibre in my area at the time. However, since having my second contract i have had appalling speeds. 1mbs or 2mbs and below etc vs the should be getting 90mbs. I have been billed different amounts through the months which is strange. Now comes the problem.

I was told the new router would be better bla bla bla. Then told when i move it wont be a problem. So i moved. I am unable to get internet connection. I have messaged through social networks. I have emailed Telkom directly for assistance. I have had chats with agents who say they cant help me. Go to a Telkom store and get told they cant assist and contact agents to assist.

I have asked for a technician to come out to assist in getting my internet up and running. I have received no feedback and no assistance yet i am billed for the LTE. I have had no internet for over a month. The router sits in a box, yet I was billed over R 2000 this morning for a service i am not receiving. Normal bill is around R 907.00 a month. Please explain.