1 reviews | Active since Oct 2016
Telkom LTE - Appalling Service and won't cancel my line after 5 months
<p>Telkom,Telkom SA, Telkom Mobile, Telkom LTE - I have now had to resort to social media & Hellopeter to see if I can get this resolved. As your incompetence is proving extremely frustrating.<br />I subscribed to Telkom LTE in Northriding last year December 2015. After 6 months of appalling speeds, support requests and service I decided to cancel this in June.<br />To this day I am still getting billed from Telkom LTE for the last 5-6 months. I phone Telkom customer care once a week to escalate and constantly be told I have escalated this and someone will call you. I still have not received a phone call from Telkom in 5 months. I do not have an LTE device or SIM card active yet the billing keeps coming off.<br />I asked if I could canel my debit order and was informed that I would then be reported to ITC.</p> <p>Please fix this URGENTLY Telkom!!<br />Has anyone had this problem before. Could you let me know the best approach as my next step is opening a ******** case against Telkom and involving lawyers. I would appreciate any assistance here.</p>
