Telkom LTE antenna installation

<p>Signed up for Telkom uncapped LTE beginning of June. Received my router and antenna mid-June. Haven’t been able to use the service as the signal inside my house is too weak, I do get signal from time to time but it’s so slow, not even 1mbps download when I do manage to connect. I've been charged R1221.99 so far for a service I cannot use. I've been calling their call centres at least 2-3 times a week and all I get is "we apologize for the inconvenience, we will escalate the matter to our technicians" they say that it’s out of their hands and there’s nothing they can do. Their technicians only ever tried calling me once mid-July when I was on another call and I couldn’t take his call, I called the call centre and explained the situation and they said that they will escalate again. I've left numerous messages for supervisors and managers at their call centre to get back to me, no one ever does. I need this antenna installed as I cannot do the installation on my own.</p>