Telkom LTE and Fibre

Telkom call centre agents are the worst. They claim that they can move your line from LTE to fibre but there is lack of knowledge regarding the 2 products. I have more than 3 month trying to resolve the migration of account from LTE to Fibre with no success, and now its costing my credit score. The worst thing is that no one seems to know what's happening to the debit order money I am paying every month. Ok that's fine, now I want to cancel the service all together and all of a sudden they cant find my fibre account on the system, Woow.