Telkom LTE-A Modem Sim Card Activation

I purchased a Telkom LTE-A modem from Telkom last week under their 'Future Hood\ promotion.The item was ordered telephonically with Telkom sales on 10213. The item was delivered Monday 24th August but I was unable to get connectivity. I called 10213 again and was told the Sim card as supp**** with the modem had to be 'activated'. This was duly done by the call centre agent who also added it would take 24 hours max to activate. On Tuesday 25th I spent over 2 hours trying to raise an agent - eventually I got through and I was assured the Sim had been activated the day before. I tried later on during the day to be told by another agent it was not in fact activated. This back and forth carried on the entire day. Needless to say the Sim card obviously has still not been activated - 3 days after delivery and a week after Telkom greedily debited by account for the Modem. Can someone with a modicum of integrity at Telkom get the Sim activated for me? Is that too much to ask?"