HB
HAGEN B

1 reviews | Active since Apr 2009

18 Jun 2016, 11:35

Telkom LTE

<p>I order LTE uncapped. All the required documents were handed in at the Bloemfon. Although I was told that a technician will come to instal the moment, I eventually received the moment by courier yesterday. No installation was done. The modem arrived yesterday and I was assured that it will be working within 24 hours. 25 hours have passed. I phoned the LTE department to find out what is going on. O sir I was told by Girlie that nobody is in the position to activate the modem before monday. So the 24 hours will now become 36 hours. That is how to treat customers. Help desk staff that are only staff for they can not help. How is this possible My complaint from 10 days ago was not even attended to by the staff</p>

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Replies (1)
Telkom
Telkom's reply18 Jun 2016, 19:24
Official

Hi rost

Sorry for the inconvenience caused. Our consultants will urgently follow up on this matter and advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team