Telkom lte

Technician never came to check signal when we reported a problem...was only allowed to cancel with penalties which i refused to do as the problem was on their side - signal had deteriorated from about 20Mbps to 0.9 - movies kept buffering... They kept taking substantial amount of money out of my account every month even though they never sent technician out and by then I had stopped using the service. Having communicated with them for MONTHS now they still refuse to refund me the full amount they should.