DG
Danie G

1 reviews | Active since Oct 2016

27 Sept 2018, 14:36

Telkom LTE

My landline went dead as from 1 August 2018 due to cable theft. Telkom assured me they will not replace the cables anymore. I went to see our local office in Springs and requested my line be disconnected and told to do it via internet. Now, I did not have internet and the clerk insisted So, I was basically forced to go the LTE way. I app**** for an LTE connection. This took about 2 hours and I still had to wait 2 days. (Out of stock) I signed up for the promotion deal of 10x10Gb. When started using it I realized they only gave me 5x5Gb. No use going in-store.(Waiting for +/- 1 hour for someone to help you and receive a ridiculous answer) I then canceled my landline and request a refund from 1 August 2018. All done. Now I receive an account for September. Plus you have to sign a 2 year contract(normally 1 year) and can only upgrade after 3 months, plus, their data must be the most expensive around. I just hope Telkom will last the 2 years

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Replies (1)
Telkom
Telkom's reply15 Oct 2018, 12:05
Official

Hi Danie

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team